Shipping Policy
Shipping
Shipping of products takes place only once received the full payment including shipping costs. Shipping costs (15$) are indicate to the customer before the final registration of the order. We send delivery to a specified address by the customer when entering information during his order.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at info@maralandy.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
Shipping returns
To return your product, you should mail your product to our physical address.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you may vary.If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help? Contact us at info@maralandy.com for questions related to refunds and returns.
Shipping of products takes place only once received the full payment including shipping costs. Shipping costs (15$) are indicate to the customer before the final registration of the order. We send delivery to a specified address by the customer when entering information during his order.
- To track the progress of the delivery of his order, the customer receives an email at the time of shipping his order.
- The customer has the right to choose the relevant shipping method when a order placed
- Shipment processing delays between 1 to 3 days, and delivery time is between 5 to 8 days for Express shipping by Fedex.
Reservation of ownership and transfer risks
Artislandy retains ownership of the goods sold until a full payment of the full order, and that whatever the delivery date of related order.
The transfer of risk of deterioration or loss of the goods will take place at the reception of the goods delivered, these traveling at the risk of the carrier. The customer, May in case of damage, make any claims to the carrier, within the legal and regulatory conditions.
Additional non-returnable items:
- Any item not in its original condition, damaged or missing parts for reasons not due to our error.
- Any item that is returned after 8 days of delivery.
- To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at info@maralandy.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
Shipping returns
To return your product, you should mail your product to our physical address.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you may vary.If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help? Contact us at info@maralandy.com for questions related to refunds and returns.